Excelencia en el servicio al cliente pdf

el estudio de las prácticas de gestión japonesa en américa latina, efectúa cambios en la:importancia del servicio al cliente
manual de servicio al cliente
modelo pnc
dadas las tendencias de los modelos de gestión en el e-comerce se requiere:
servicio al cliente libros pdf
modelos de gestión de excelencia
guía de atención al cliente

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